Privacy policy
Nueva Glow Privacy Policy
Last updated: April 2026
Nueva Glow (“we,” “our,” or “us”) operates this website and online store to provide skincare products and related services (the “Services”). Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.
1. Personal Information We Collect
We collect personal information necessary to provide our Services, including:
Contact Information
- Name
- Billing and shipping address
- Email address
- Phone number
Order & Transaction Information
- Products purchased
- Order history
- Payment details (processed securely via Shopify and payment providers — we do not store full card details)
Device & Usage Information
- IP address
- Browser type
- Device information
- Pages visited and interactions
Marketing & Tracking Data
- Cookies and tracking technologies (including pixels) to analyze behavior and improve marketing
- Abandoned cart activity used for follow-up communications
2. How We Use Your Information
We use your personal information to:
- Fulfill Orders – Process payments, ship products, and provide order updates
- Customer Support – Respond to inquiries and resolve issues
- Marketing & Advertising – Send promotional emails, SMS messages, and retargeting ads
- Fraud Prevention & Security – Detect unauthorized transactions and protect our business
- Service Improvement – Analyze behavior to improve our website and offerings
3. SMS & Email Marketing
By providing your phone number or email, you consent to receive marketing communications from Nueva Glow.
SMS (Text Messaging)
- Messages may include promotions, updates, and cart reminders
- Message frequency varies
- Message and data rates may apply
- You can opt out anytime by replying STOP
We do not sell or share your SMS opt-in data with third parties for their own marketing purposes.
4. Subscription Services
If you enroll in a subscription:
- Your payment method will be securely stored by our payment processor
- You authorize recurring charges based on your selected delivery frequency
- Subscription activity (orders, billing, and updates) may be tracked and stored
5. How We Share Information
We only share your information with trusted third parties necessary to operate our business:
- Shopify – Website hosting and checkout processing
- Payment Processors – Secure payment handling
- Marketing Platforms – Email and SMS services (e.g., Omnisend, Privy)
- Shipping Providers – Order delivery
We may also disclose information:
- To comply with legal obligations
- To enforce our policies
- To protect against fraud or abuse
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Track website performance
- Improve marketing and advertising
You can manage or disable cookies through your browser settings.
7. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion
- Opt out of marketing communications
- Limit certain data processing
You can exercise these rights by contacting us.
9. Security
We take reasonable measures to protect your personal information, including secure payment processing and fraud monitoring systems.
10. Contact Us
For any questions about this Privacy Policy or your data, contact us: