Shipping policy

📄 Nueva Glow Shipping Policy

At Nueva Glow, we are committed to delivering your skincare products safely and efficiently. Please review the details below before placing your order.

1. Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

At this time, we do not offer international shipping.

2. Processing Time

  • Orders are processed within 1–3 business days
  • Orders placed on weekends or holidays are processed on the next business day

⚠️ During high-demand periods (holidays, promotions), processing times may be extended.

3. Shipping Methods & Delivery Estimates

Standard Shipping

  • Delivery Time: 5–7 business days after processing
  • Cost: Calculated at checkout based on order weight

Expedited Shipping

  • Estimated Delivery: 2–3 business days after processing
  • Cost: Flat rate of $4.95
  • Free on orders over $50

⚠️ Important:

All delivery timeframes are estimates, not guarantees. Delays may occur due to carrier issues, weather, or other factors outside our control.

4. Total Delivery Time

Estimated total delivery time:

👉 6–10 business days (processing + shipping)

5. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

You can monitor your shipment using the provided tracking link.

6. Delivered Packages

If tracking shows “Delivered”, the package is considered successfully delivered.

  • Please allow 24 hours after delivery notification
  • Check with neighbors or household members

Nueva Glow is not responsible for packages marked as delivered by the carrier but reported as not received.

7. Lost or Damaged Packages

Lost Packages

If your order is not delivered within a reasonable timeframe, contact us within 7 days of the expected delivery date.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

📩 Contact us within 48 hours of delivery
Include photos and your order number

We will provide a replacement at no additional cost.

8. Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or freight forwarders
  • Alaska and Hawaii may experience longer delivery times
  • Expedited shipping may not be available in all locations

9. Address Accuracy & Order Changes

Customers are responsible for entering the correct shipping address.

  • Address changes cannot be guaranteed once the order is processed
  • Orders that have been processed or shipped cannot be canceled

10. Shipping Costs

  • Shipping fees are non-refundable
  • Return shipping is the responsibility of the customer unless the error is ours

11. Need Help? Contact Us First

We are committed to resolving any issues quickly.

📩 Please contact us at contact@nuevaglow.com before opening a chargeback or dispute. We typically respond within 24 hours.

12. Contact Information

📧 contact@nuevaglow.com
🕒 Customer Support Hours: Monday–Friday, U.S. business hours