Cancellation policy

📄 Purchase Options & Subscription Cancellation Policy – Nueva Glow

Subscriptions

Certain products offered on Nueva Glow may be available as a subscription.

By purchasing a subscription, you agree to receive recurring deliveries at the frequency you select (e.g., monthly).

Billing & Auto-Renewal

  • Your payment method will be charged automatically for each billing cycle
  • Subscriptions will continue until canceled

Cancellation Policy (VERY IMPORTANT)

You may cancel your subscription at any time.

However:

👉 Cancellations must be made before your next billing date to avoid being charged.

Once a subscription order has been processed:

  • The order cannot be canceled
  • The order is not eligible for a refund

Managing Your Subscription

You can manage or cancel your subscription by:

  • Using the link in your order confirmation email
  • Accessing your customer account

If you need assistance, contact us at:

📧 contact@nuevaglow.com

Returns & Subscription Orders

All subscription orders are subject to our Refund Policy.

Due to the nature of our products:

  • Opened or used items are not eligible for return
  • Refunds are not provided for processed subscription orders

Pre-Orders (If Applicable)

If a product is offered as a pre-order:

  • You may cancel your order before it is fulfilled
  • Once the order has been fulfilled, it cannot be canceled

Contact Us First

If you have any questions or concerns regarding your subscription or order:

📩 Please contact us at contact@nuevaglow.com before opening a chargeback or dispute. We are committed to resolving issues quickly and fairly.