Terms of service
📄 Nueva Glow Terms of Service
Last Updated: April 2026
1. General Terms
1.1 Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use this website. If you are under 18, you may only use this site under the supervision of a parent or guardian. By using this website, you confirm that you have the legal authority to enter into these Terms.
1.2 Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of any updated Terms.
1.3 Account Registration
You may be required to create an account to make a purchase. You are responsible for maintaining the confidentiality of your account information and for all activities under your account. We reserve the right to suspend or terminate accounts suspected of unauthorized use.
2. Products and Services
2.1 Product Descriptions
We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free. Variations may occur due to device display settings.
2.2 Pricing and Payment
All prices are listed in USD and are subject to applicable taxes and shipping fees. We reserve the right to correct pricing errors and cancel orders if necessary. If an order is canceled due to a pricing error, a full refund will be issued.
2.3 Orders
Order acceptance occurs once your order has been processed and shipped. We reserve the right to refuse or limit any order at our discretion, including orders that appear to be fraudulent or abusive.
2.4 Shipping and Delivery
We currently ship within the United States. Delivery timelines may vary depending on location and carrier conditions.
Once an order has been shipped and marked as delivered by the carrier, Nueva Glow is not responsible for lost, stolen, or delayed packages.
Customers are responsible for providing accurate shipping information at checkout.
For more details, please refer to our Shipping Policy.
2.5 Returns & Refunds
Due to the nature of our products, returns are limited.
- We do not accept returns on opened or used products
- Returns may only be considered for unused, unopened items in original packaging
- Return requests must be submitted within 7 days of delivery
Customers are responsible for return shipping costs unless the return is due to our error.
For complete details, please refer to our Refund Policy.
2.6 Promotions and Discounts
Promotions are subject to the terms provided at the time of the offer. Only one discount or promotion may be applied per order unless otherwise stated.
2.7 Subscription Services
Certain products may be offered as part of a recurring subscription.
By selecting a subscription option, you agree to:
- Recurring billing based on your selected delivery frequency
- Automatic charges to your payment method until canceled
You may cancel your subscription at any time prior to the next billing cycle.
Once a subscription order has been processed, it cannot be canceled or refunded.
3. Intellectual Property
3.1 Ownership
All content on this website, including text, graphics, logos, and images, is the property of Nueva Glow or its licensors and is protected by applicable intellectual property laws.
3.2 Trademarks
“Nueva Glow” and all associated branding are trademarks owned by us. Unauthorized use is strictly prohibited.
3.3 User-Generated Content
By submitting content to us (such as reviews or testimonials), you grant Nueva Glow a worldwide, royalty-free, perpetual license to use, reproduce, and display such content.
4. Privacy
Your personal information is handled in accordance with our Privacy Policy.
5. User Conduct
5.1 Prohibited Activities
You agree not to:
- Violate any laws or regulations
- Distribute harmful or malicious code
- Attempt unauthorized access to systems
- Use automated tools without permission
5.2 User Content Guidelines
You agree not to submit content that is false, misleading, defamatory, or violates any third-party rights.
6. Disclaimers and Limitation of Liability
6.1 Disclaimer of Warranties
All products and services are provided “as is” without warranties of any kind, either express or implied.
6.2 Limitation of Liability
To the fullest extent permitted by law, Nueva Glow shall not be liable for any indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid for the product in question.
6.3 Dispute Resolution & Chargebacks
If you experience any issue with your order, you agree to contact us at contact@nuevaglow.com prior to initiating a chargeback or dispute.
We are committed to resolving issues promptly and fairly.
Filing a chargeback without first attempting to resolve the issue directly may be considered a violation of these Terms.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, United States.
8. Miscellaneous
8.1 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.
8.2 Entire Agreement
These Terms, along with our Privacy Policy and other posted policies, constitute the entire agreement between you and Nueva Glow.
8.3 Waiver
Failure to enforce any provision of these Terms shall not be considered a waiver of such provision.
9. Mobile Messaging Terms
9.1 Consent
By opting into SMS marketing, you agree to receive recurring automated promotional and personalized text messages.
9.2 Opt-Out
Reply STOP to unsubscribe at any time.
9.3 Help
Reply HELP for assistance or contact us at contact@nuevaglow.com.
9.4 Rates
Message and data rates may apply. Message frequency varies.
10. Contact Information
For any questions regarding these Terms: