Refund policy
Refund & Return Policy – Nueva Glow
At Nueva Glow, we are committed to delivering high-quality, small-batch skincare products made with care. Due to the nature of our products, please review our policy below before purchasing.
1. Returns & Eligibility
Because our products are handcrafted, small-batch, and hygienic skincare items, we do not accept returns on opened or used products.
We may accept returns only if:
- The item is unused, unopened, and in original packaging
- The request is made within 14 days of delivery
2. Non-Returnable Items
The following are not eligible for return or refund:
- Opened or used products
- Customized or personalized items
- Gift cards
- Promotional or free items
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
📩 Contact us within 48 hours of delivery at: contact@nuevaglow.com
Include:
- Your order number
- Photos of the issue
We will gladly replace the item at no additional cost.
4. Subscription Orders (IMPORTANT)
By selecting a subscription option, you agree to recurring billing based on your selected delivery frequency.
- You may cancel your subscription at any time before the next billing cycle
- Once a subscription order is processed, it cannot be refunded
5. Shipping Costs
- Original shipping fees are non-refundable
- Customers are responsible for return shipping unless the issue is due to our error
6. Need Help? Contact Us First
We are committed to resolving any issues quickly.
📩 Please contact us at contact@nuevaglow.com before opening a chargeback or dispute.
We typically respond within 24 hours and are happy to help.
7. Final Note
By placing an order with Nueva Glow, you agree to the terms outlined in this policy.